Shipping & Returns

Order Processing

Orders are processed promptly within 1-2 business days. We know how much it stinks to sit around and wait so we'll do our best to get your order dropped in the mail ASAP.  


Currently, we are only able to ship orders in the United States and Canada.Shipping notices and tracking information will be sent upon processing & shipment.

🇺🇸 U.S.

Standard shipping rates apply. All orders are shipped via USPS. Generally, delivery occurs within 3-5 business days. 

🇨🇦 Canada

Calculated shipping rates apply via USPS and DHL Express. Generally, delivery occurs within 5-15 business days. Shipping discount applied for our friends up north.

Exchanges & Returns

Lorus & Paulus Collection

The Lorus and Paulus leashes are hand-made in the USA with new rope and are backed by a lifetime guarantee against product defect. Each leash is carefully inspected prior to shipping but if you find something wrong or have an issue in the future contact us right away. We will not cover any chewed rope or damaged rope. 

Mundus Collection

The Mundus leashes are hand-made in the USA with recycled climbing rope. Ropes are carefully inspected and washed but sometimes still show signs of wear and tear. If you are unhappy with your leash, you may return it to us—within 30 days—and we'll send you a replacement*. 

If you wish to exchange your leash, please email or give us a call at 888-202-5151 for details so we can get the situation righted as soon as possible.

We charge a $5 restocking fee for every exchange. You are responsible for shipping costs.

Please mail returns and exchanges to:

The Leash Company
6300 N Sagewood Drive
Ste. H374
Park City, Utah 84098



*Replacement rope and carabiner colors subject to availability.